Business Technology Strategic Plan: 2013 - 2017

FDIC

Description

Appendix C – Workforce Technology Assessment The FDIC conducted a voluntary on-line survey in November 2012 to gather information on the use of technology by its internal stakeholders. The response rate from employees was approximately 25%. Results of Note • • • Overall satisfaction with technology at the FDIC is high. Specifically, on a scale of 1-10, employees responded with an average of 8 to the question “How would you rate your overall satisfaction with the technologies and services FDIC provides you to do your job?” Most employees work outside of FDIC facilities (e.g., on-site at a financial institution) at least part of the time. 84% of respondents indicated working outside of FDIC facilities.

Almost half of employees responding to the survey indicated the need to move around FDIC facilities during the day. o The expansion of Wi-Fi availability in FDIC offices is desired o Mobile scanners would improve examiner work processes o Response time for applications in some remote areas needs to be improved FDIC employees use collaboration tools at a high rate. Email is used daily by all employees. Over half of the responding employees use the FDIC intranet daily and nearly half use Microsoft Office Communicator daily. o Employees want to be able to use the collaboration tools on devices other than desktops and laptops, including on smart phones and tablets Opportunities • • • Better communication about FDIC information technology services and capabilities Additional mobile technologies Training for collaboration and Microsoft Office technologies FDIC Business Technology Strategic Plan – 061113 Page 21 .