Appendix C – Workforce Technology Assessment
The FDIC conducted a voluntary on-line survey in November 2012 to gather information on the use of
technology by its internal stakeholders. The response rate from employees was approximately 25%.
Results of Note
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Overall satisfaction with technology at the FDIC is high. Specifically, on a scale of 1-10,
employees responded with an average of 8 to the question “How would you rate your overall
satisfaction with the technologies and services FDIC provides you to do your job?”
Most employees work outside of FDIC facilities (e.g., on-site at a financial institution) at least
part of the time. 84% of respondents indicated working outside of FDIC facilities.
Almost half of
employees responding to the survey indicated the need to move around FDIC facilities during
the day.
o The expansion of Wi-Fi availability in FDIC offices is desired
o Mobile scanners would improve examiner work processes
o Response time for applications in some remote areas needs to be improved
FDIC employees use collaboration tools at a high rate. Email is used daily by all employees.
Over half of the responding employees use the FDIC intranet daily and nearly half use Microsoft
Office Communicator daily.
o Employees want to be able to use the collaboration tools on devices other than
desktops and laptops, including on smart phones and tablets
Opportunities
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Better communication about FDIC information technology services and capabilities
Additional mobile technologies
Training for collaboration and Microsoft Office technologies
FDIC Business Technology Strategic Plan – 061113
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