1) Five Telemedicine Trends Transforming Health
Care in 2016
By Nathaniel M. Lacktman
16 November 2015
Telemedicine is a key component in the health care
industry shift to value-based care as a way to generate
additional revenue, cut costs and enhance patient
satisfaction. One of the biggest changes to health care
in the last decade, telemedicine is experiencing rapid
growth and deployment across a variety of
applications.
The quick market adoption of telemedicine is fueled
by powerful economic, social, and political forces —
most notably, the growing consumer demand for more
affordable and accessible care. These forces are pushing health care providers to grow and adapt
their business models to the new health care marketplace.
Simultaneously changing is the misconception that telemedicine creates a financial strain or relies
on grant funding. Smart health system leadership are creating sustainable telemedicine
arrangements that generate revenue, not just cost savings, while improving patient care and
satisfaction. Research conducted by the American Telemedicine Association reveals that
telemedicine saves money for patients, providers, and payers compared to traditional health care
practices, particularly by helping reduce the frequency and duration of hospital visits.
It is expected that the global telemedicine market will expand at a compound annual growth rate of
14.3 percent through 2020, eventually reaching $36.2 billion, as compared to $14.3 billion in 2014.
And while the growing demand for convenience, innovation, and a personalized health care
experience may be the greatest factor, other forces are at work as well.
These five trends will drive telemedicine’s continued growth and transformation of health care
delivery in 2016:
1. Expanding Reimbursement and Payment Opportunities
Both private and government payers will continue to expand telemedicine coverage as consumers
gain experience with the technology and increasingly demand access to telemedicine-based
services. Some health plans have already begun bolstering their coverage of telemedicine, which
they view as a form of value-based care that can improve the patient experience and offer
substantial cost savings. On the government side, 2016 will particularly see more coverage among
Medicaid managed care organizations and Medicare Advantage plans.
While Foley’s 2014 telemedicine survey revealed that reimbursement was the primary obstacle to
telemedicine implementation, new laws requiring coverage of telemedicine-based services have
been implemented at the state level, and 2016 will be the year these laws drive implementation in
2) those states. Similarly, providers are becoming increasingly receptive to exploring payment models
beyond fee-for-service reimbursement, and 2016 will continue the growth of these arrangements.
Examples include institution-to-institution contracts and greater willingness by patients to pay outof-pocket for these convenient, valuable services.
2. Uptick in International Arrangements
In 2016, more U.S. hospitals and health care providers will forge ties with overseas medical
institutions, spreading U.S. health care expertise abroad. These cross-border partnerships will
provide access to more patients, create additional revenue and help bolster international brands.
According to the American Telemedicine Association, more than 200 academic medical centers in
the U.S. already offer video-based consulting in other parts of the world. While many of these are
pilot programs, 2016 will see a maturation and commercialization of much of these international
arrangements, as they are a win-win for participants in both countries.
The growing purchasing power of middle-class populations in countries like China is giving more
patients the means and opportunity to pursue treatment from Western medical centers. We have
seen both for-profit and non-profit models for international telemedicine — hospitals partnering with
organizations in the developing world to expand health care availability or offering commercial care
to customers in nations with areas of concentrated wealth but lacking the capabilities and access
of Western health care.
3. Continued Momentum at the State Level
State governments across the U.S. are leading the way in telemedicine expansion. According to a
study by the Center for Connected Health Policy, during the 2015 legislative session, more than
200 pieces of telemedicine-related legislation were introduced in 42 states. Currently, 29 states
and the District of Columbia have enacted laws requiring that health plans cover telemedicine
services. In 2016, we will see more bills supporting health insurance coverage for telemedicinebased services introduced in various state legislatures.
While state lawmakers are leading the way in incorporating telemedicine into the health care
system, two recent developments point to a burgeoning interest at the federal level. The Centers for
Medicare and Medicaid Services (CMS) is considering expansion of Medicare coverage for
telemedicine, and a bill working its way through the U.S. House of Representatives would pay
physicians for delivering telemedicine services to Medicare beneficiaries in any location.
4. Retail Clinics and Employer Onsite Health Centers on the Rise
A recent Towers Watson study found that more than 35 percent of employers with onsite health
facilities offer telemedicine services, and another 12 percent plan to add these services in the next
two years. Other studies suggest that nearly 70 percent of employers will offer telemedicine
services as an employee benefit by 2017. The growth of nation-spanning telemedicine companies
such as MDLIVE and the now publicly-traded Teladoc, which offer health services tailored to the
specific needs of employers and other groups, is a reflection of the demand for these services.
Additionally, consumers are increasingly willing to visit retail medical clinics and pay out-of-pocket
for the convenience and multiple benefits of telemedicine services when telemedicine is not
covered by their insurance plans. Both CVS Health and Walgreens have publicly announced plans
to incorporate telemedicine-based service components in their brick and mortar locations.
5. More ACOs Using Technology to Improve Care and Cut Costs
3) 2016 will be the year of telemedicine and ACOs. Since the advent of Medicare Accountable Care
Organizations (ACOs), the number of Medicare beneficiaries served has consistently grown from
year to year, and early indications suggest the number of beneficiaries served by ACOs is likely to
continue to increase in 2016. These organizations present an ideal avenue for the growth of
telemedicine.
While CMS offers heavy cost-reduction incentives in the form of shared-saving payments, only 27
percent of ACOs achieved enough savings to qualify for those incentives last year. Meanwhile, only
20 percent of ACOs use telemedicine services, according to a recent study. We believe the
widespread need to hit the incentive payment metrics, coupled with the low adoption rate will lead
to significantly greater telemedicine use among ACOs in 2016.
This is the first in a series of articles exploring these five trends in more depth. Visit Foley’s
health care blog “Health Care Law Today” to read more in-depth analysis on each of the five
trends over the next few weeks.
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