GRI index STANDARD DISCLOSURES PART II and III: Disclosures on Management Approach and Performance Indicators Social: Product Responsibility Performance Indicator Description Reported Cross-reference/Direct answer Product and service labelling PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Not Marketing communications PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Not PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Not Customer privacy PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Fully DTTL received no such complaints during its 2014 fiscal year. Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Fully DTTL incurred no such fines during its 2014 fiscal year. Compliance PR9 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms. 16 © 2014. For information, contact Deloitte Touche Tohmatsu Limited. .